REFUND & CANCELLATION

At DBAS, we are committed to providing professional, transparent, and ethical services. We value long-term client relationships and strive to resolve concerns fairly and promptly.

As most of our services involve customized creative work and professional time, refunds are handled carefully and in accordance with this Policy.

• If the Client wishes to cancel the project before work has commenced, the Client must notify DBAS in writing.
• If no work has been initiated and no resources have been allocated, DBAS may, at its sole discretion, approve a full or partial refund after deducting any non-recoverable administrative or transaction costs, if applicable.

Once work has commenced, cancellations may be accepted; however, charges will apply for work completed up to the cancellation date.

The Client shall be responsible for payment of:

• Consultation and planning already completed.
• Design and creative work already produced.
• Strategy development.
• Content creation.
• Advertising setup.
• Project management efforts.
• Any approved third-party costs.

For monthly service packages:

• Cancellation requests should be submitted in writing.
• Services already delivered during the current billing period remain payable.
• Cancellation will normally become effective at the end of the current billing cycle unless otherwise agreed.

Custom projects such as:

• Logo Design
• Business Branding
• Poster Design
• Video Editing
• Marketing Campaigns
• Business Profiles

are developed specifically for each Client.

Because these services involve customized creative work, payments made after work has commenced are generally non-refundable.

For one-time design services:
If:

• Final files have been delivered

OR

• The Client has approved the design

The project shall be considered completed.

Each package includes revisions as specified in the Proposal or Agreement.

Revision requests must:

• Be within the agreed project scope.
• Be communicated within a reasonable period after delivery.

Requests involving a complete redesign, change in project direction, or additional deliverables may be treated as new work and quoted separately.

If project progress is delayed because the Client:

• Does not provide required information.
• Does not provide approvals.
• Does not respond within a reasonable period.
• Does not supply necessary materials.

DBAS may place the project on hold until the required information is received.

Extended delays may require revised timelines or project rescheduling.

If the Client remains unresponsive for an extended period (for example, 60 consecutive days) after reasonable follow-up attempts, DBAS may consider the project inactive.

In such cases:

• Work completed remains payable.
• Previously paid amounts are generally non-refundable.
• Restarting the project may require a revised timeline or additional charges.

Digital marketing involves planning, content creation, campaign management, optimization, and professional expertise.

Accordingly, refunds will not be issued solely because:

• Sales expectations were not met.
• Revenue did not increase.
• Customer enquiries were fewer than expected.
• Advertising performance differed from expectations.
• Business growth was slower than anticipated.

Business outcomes depend on multiple factors beyond DBAS's control.

Advertising budgets paid to third-party platforms such as:

• Meta (Facebook & Instagram)
• Google
• LinkedIn
• Other Advertising Platforms

are governed by the policies of those respective platforms.

Payments made directly to third-party vendors, including:

• Domain Registration
• Website Hosting
• Premium Software
• Stock Images
• Fonts
• Plugins
• Advertising Platforms

are subject to the refund policies of those providers.

DBAS cannot guarantee refunds for third-party services.

Clients are responsible for:

• Reviewing proposals before approval.
• Verifying project requirements.
• Providing accurate information.
• Reviewing deliverables promptly.
• Communicating revision requests within agreed timelines.

Failure to review or approve work does not automatically entitle the Client to a refund.

DBAS reserves the right to suspend or terminate services if the Client:

• Requests unlawful activities.
• Provides misleading information.
• Engages in abusive or threatening conduct.
• Violates agreements or policies.
• Fails to make agreed payments.

In such cases, completed work remains payable, and refunds will be considered only where appropriate and at DBAS's discretion.

In exceptional situations, DBAS may, at its sole discretion, offer:

• A partial refund.
• A service credit.
• A replacement service.
• Rescheduling of services.

Such decisions will be made on a case-by-case basis after considering the circumstances.

If the Client has concerns regarding billing, cancellation, or refunds, both parties agree to first attempt an amicable resolution through discussion and mutual understanding before pursuing formal action.

DBAS reserves the right to update this Refund & Cancellation Policy from time to time.

The latest version will always be published on our website.

Continued use of our services after updates are posted constitutes acceptance of the revised Policy.

If you have any questions regarding cancellations, refunds, billing, or service agreements, please contact us.