FREQUENTLY ASKED QUESTIONS

DigitalBrand Advertisement Services (DBAS) is a professional digital marketing and branding agency that helps businesses improve their online presence through social media management, creative design, digital advertising, branding, and marketing consultation.

Our services are suitable for:

• Startups
• Small Businesses
• Medium Businesses
• Retail Stores
• Dairy & Farm Businesses
• Restaurants & Cafés
• Salons & Beauty Clinics
• Educational Institutions
• Healthcare Providers
• Travel Agencies
• Local Service Providers
• Entrepreneurs & Professionals

We proudly serve businesses across India and also support clients remotely through digital communication and online collaboration.

We offer:

• Social Media Management
• Poster Design
• Logo Design
• Branding
• Facebook Advertising
• Instagram Advertising
• WhatsApp Marketing Creatives
• Promotional Videos
• Business Profiles
• Marketing Consultation
• Strategical Marketing
• Campaign Planning
• Digital Branding Solutions

Yes.

Every business has unique requirements. If our standard packages don't meet your needs, we'll create a customized package tailored to your objectives and budget.

Yes.

You can request a single poster or multiple creatives without subscribing to a monthly package.

Yes.

Logo design is available as an individual service or as part of a branding package.

We currently support:

• Facebook
• Instagram
• WhatsApp Business
• Google Business Profile

Additional platforms may be supported based on project requirements.

Yes.

If your business does not already have social media accounts, we can help create and professionally set them up.

Not necessarily.

Whenever possible, we recommend adding DBAS as an authorized user or administrator using the platform's official access management features instead of sharing passwords.

Absolutely.

Your business accounts always remain your property. DBAS only manages the accounts for the duration of the agreed services.

No.

Advertising budgets paid to Meta (Facebook & Instagram) or other advertising platforms are separate from DBAS service charges.

Yes.

We'll recommend an appropriate advertising budget based on your business goals, target audience, and campaign objectives.

No.

We work to optimize campaigns and improve performance, but advertising outcomes depend on many factors beyond our control.

No.

We do not guarantee sales, revenue, profits, customer growth, or specific business outcomes.

Our responsibility is to provide professional marketing services. Business success depends on many additional factors, including product quality, pricing, customer service, competition, market conditions, and customer preferences.

Not solely for that reason.

Marketing performance varies, and no agency can ethically guarantee commercial results. Refunds are governed by our Refund & Cancellation Policy.

We guarantee that we will:

• Deliver professional services.
• Follow ethical marketing practices.
• Communicate transparently.
• Work diligently within the agreed scope.
• Strive to improve campaign performance through continuous optimization.

Our typical process is:

1. Business Discussion
2. Requirement Collection
3. Proposal
4. Package Selection
5. Agreement
6. Invoice
7. Payment (as agreed)
8. Project Planning
9. Creative Development
10. Client Review
11. Revisions (if required)
12. Final Delivery

Yes.

For ongoing projects, we recommend documenting the engagement through a proposal, agreement, or Master Service Agreement (MSA).

Yes.

An official invoice is issued for billable services.

Yes.

For completed projects, DBAS can provide a professional Delivery Note listing the files delivered and the project status.

Yes.

Revisions are available according to the selected package or agreed scope of work.

A complete change in direction after approval may be treated as a new project or incur additional charges.

Delivery depends on:

• Project complexity
• Scope
• Client approvals
• Required revisions

Estimated timelines are discussed before project commencement.

Project timelines may be extended accordingly. Timely approvals help ensure smooth project delivery.

We generally accept:

• UPI
• Bank Transfer

Other methods may be accepted by mutual agreement.

Payment terms are specified in the proposal or agreement. Certain services may require advance payment before work begins.

Depending on the project and mutual agreement, payment terms may vary.

For recurring services, payment schedules will be defined in the agreement.

Yes.

We treat all client information with confidentiality and use it only for the agreed services.

No.

We do not sell, rent, or intentionally disclose confidential client information unless required by law or authorized by the client.

Completed work may be showcased as part of our portfolio unless confidentiality has been agreed in writing.

Yes.

Clients may request that specific projects remain confidential, and we will honor such requests where agreed.

You can contact us anytime during business hours through:

• Phone
• WhatsApp
• Email

We aim to respond promptly and keep communication clear throughout the project.

We're happy to help.

Additional services can be quoted separately or incorporated into your existing package where appropriate.

We take reasonable measures to protect information submitted through our website.

Please refer to our Privacy Policy for detailed information about how we collect, use, and safeguard your data.

Our website provides the following:

• Privacy Policy
• Terms & Conditions
• Refund & Cancellation Policy
• Copyright & Intellectual Property Notice
• Misuse & Client Business Outcome Policy

Yes. We do not engage in:

• Fake followers
• Fake reviews
• Misleading advertisements
• Spam marketing
• Fraudulent promotional activities

We believe sustainable growth is built through ethical and professional marketing practices.